Refund Policy
We stand behind our service with a comprehensive refund policy. Your satisfaction is our priority, and we want you to feel confident in your DiagnosAI subscription.
100% Money-Back Guarantee
Try DiagnosAI risk-free for 30 days. If you're not completely satisfied with our service, we'll refund your money, no questions asked.
Refund Eligibility by Plan
Different subscription plans have different refund terms and conditions.
Free Plan
No payment required, no refund needed
Pro Monthly
Full refund if cancelled within 30 days
Pro Annual
Pro-rated refund available after 30 days
Enterprise
Custom refund terms per agreement
30-Day Money-Back Guarantee
All paid subscriptions include a 30-day money-back guarantee
Request a full refund within 30 days of your initial subscription
No questions asked - we want you to be completely satisfied
Refunds are processed within 5-7 business days
Free trial users are not eligible for refunds as no payment was made
Eligible for Refund
Subscription purchased within the last 30 days
Technical issues that prevented service usage despite our support efforts
Billing errors or duplicate charges
Service not meeting advertised features or capabilities
Subscription cancellation due to medical reasons with documentation
Not Eligible for Refund
Subscriptions older than 30 days from purchase date
Violations of our Terms of Service resulting in account suspension
Refund requests for services already extensively used
Change of mind after the 30-day guarantee period
Requests made in bad faith or for fraudulent purposes
Refund Process
Contact our support team at [email protected] with your refund request
Provide your account email and reason for the refund request
Our team will review and process eligible requests within 2 business days
Refunds are issued to the original payment method used
You will receive email confirmation once the refund is processed
Partial Refunds
Partial refunds may be offered for service disruptions or technical issues
Pro-rated refunds available for downgrading subscription plans
Enterprise customers may have custom refund terms in their agreements
Partial refunds are calculated based on unused service time
All partial refund decisions are made at our discretion
Alternative Solutions
Before requesting a refund, consider these alternatives:
Account credit for future service usage
Plan downgrade to a more suitable subscription tier
Extended trial period to better evaluate our services
Technical support to resolve any service issues
Consultation with our customer success team for optimization tips
How to Request a Refund
Follow these simple steps to request your refund.
Review Process
Our team will review your request and verify eligibility within 2 business days.
Receive Refund
Approved refunds are processed within 5-7 business days to your original payment method.
Need Help with a Refund?
Our customer support team is here to assist you with any refund questions or concerns you may have.